Privacy Policy

ScoresChecker privacy policy
Last updated: 1 October 2026
This policy explains how ScoresChecker.ai collects and uses personal information when you visit our website, create an account, use our lifestyle and wellbeing scoring tools, subscribe to our service or contact us. It also explains your choices and data protection rights.

Who is responsible for your information
ScoresChecker.ai is operated by [insert full legal company name], registered in [insert jurisdiction] under company number [insert number], with its registered office at [insert registered office address]. This company is the controller responsible for the personal information described in this policy.
ICO registration number: 
Contact: ScoreChecker Support Team
Email: support@scoreschecker.ai
Telephone: 0843 5235131

What our service provides
ScoresChecker.ai provides lifestyle and wellbeing scores, information and suggested actions to help you understand areas of your life and monitor your progress. It is not an FCA-regulated product and does not obtain credit reports or credit scores from TransUnion.
Scores generated by our service are not credit reference agency scores or lending decisions. They should not be treated as a guarantee of credit acceptance, improved creditworthiness or any particular outcome.

Information we collect
We collect information you provide directly, information generated when you use our service and relevant information from the service providers described below.
Account information, such as your name, email address, login credentials and contact preferences. 
Support information, including enquiries, complaints, feedback and communications with us.
Technical and usage information, such as IP address, browser and device information, access logs and interactions with the website. Cookies and similar technologies are explained below.
If a feature collects information from another organisation or a connected account, we will explain the source, the information collected and the purpose before you use it. [Identify any live integrations, or remove this sentence if none apply.]
You do not have to provide optional assessment information. If you choose not to provide information needed for your account, subscription or a particular assessment, we may be unable to provide that part of the service. We will make required fields clear when we collect the information.

Sensitive information
Some lifestyle or wellbeing information may reveal your health or other sensitive characteristics. Where this happens, it may be special category data under data protection law, even if it is inferred from your answers rather than stated directly.
Please avoid including unnecessary sensitive information in general support messages. If you need an adjustment to help you use our service, you can tell us what support you need without providing a diagnosis.

Why we use your information
We must have a lawful basis for each use of personal information. The purposes and bases for our service are set out below. Where we rely on legitimate interests, we consider the impact on your privacy and whether the use is necessary and proportionate.
To create and manage your account, provide assessments and requested scores, and administer subscriptions and payments, we use the information necessary to perform our contract with you, or take steps you request before entering into it. This basis does not cover optional uses that are unnecessary to provide the service.
To provide customer support and investigate service complaints, we rely on performing our contract where the issue concerns the service you purchased, and our legitimate interest in answering enquiries and resolving problems. For data protection complaints and rights requests, we rely on compliance with our legal obligations.
To secure accounts, prevent misuse, troubleshoot faults and maintain our systems, we rely on our legitimate interest in operating a safe and reliable service. Where a particular use is required by law, we rely on compliance with that legal obligation.
To understand how the service performs and improve its design, we rely on our legitimate interest in improving the service where the processing is proportionate. Where consent is required for the tracking technology used, we obtain it first.
To maintain tax, accounting and other legally required records, we rely on compliance with our legal obligations.
For direct marketing, we rely on consent where required, or our legitimate interest where the law permits marketing without consent. The additional rules for email and text marketing are explained below.
[Confirm this mapping against the live service and add any further purposes, including referrals, advertising, research or model training. Each additional purpose needs its own lawful basis and an explanation of the information used.]

Scores and automated processing
Our tools process assessment information to generate scores and personalised suggestions. This may involve profiling, which means using personal information to evaluate aspects of your circumstances or behaviour.
Scores and suggestions may be incomplete or inaccurate, particularly if the information used is incomplete or out of date. Please contact us if you think the information used or a result is wrong.

Who receives your information
We share information only where it is necessary for an explained purpose and there is a lawful basis to do so. Depending on the services actually used, recipients may include:
Providers that host, maintain or secure our website and systems.
Payment providers that administer subscriptions, payments and refunds.
Providers of customer support, email delivery and account communications.
Providers of assessment or AI technology used to deliver your requested features.
Analytics providers, where the relevant processing and tracking are permitted.
Professional advisers, courts and public authorities where necessary for legal advice, legal claims or compliance with the law.
Providers acting as processors must handle information under our instructions and contractual requirements. Independent controllers are responsible for their own use of information and their own privacy notices.
If our business is sold, transferred or reorganised, information may be shared where necessary for that transaction, subject to appropriate confidentiality and data protection safeguards. We will explain any material change in who controls your information.

Service messages and marketing
We may send messages needed to run your account or subscription, such as payment confirmations, security notices and important service changes. These are separate from marketing preferences.
We will send promotional emails or texts where you have agreed to receive them, or where all conditions of the existing-customer soft opt-in are met. The soft opt-in applies only where we obtained your details during a sale or negotiations for a sale, market our own similar products or services, and gave you a clear opportunity to opt out both when collecting your details and in each message. Simply entering information on the website does not automatically permit marketing.
You can unsubscribe using the link or instructions in our marketing messages, or contact the ScoreChecker Support Team. You can object to direct marketing at any time. We retain the minimum information needed to respect your preference. Any sharing for another organisation’s marketing must be separately explained and have an appropriate lawful basis.

Cookies and similar technologies
We use cookies and similar technologies to operate the website and, where permitted, understand its use. Where consent is required, optional technologies will only be used after you agree. You can change your choices through [insert cookie settings link or control].
Our Cookie Policy at [insert confirmed Cookie Policy URL] explains the technologies used, their providers, purposes and durations. Rejecting optional cookies should not prevent access to functions that do not need them.

Keeping information secure
We use technical and organisational measures appropriate to the information we handle and the risks involved. Access should be limited to those who need it for their work. No online service can guarantee absolute security.
[Confirm the measures actually in place, such as access controls, encryption, monitoring and incident procedures, before adding specific security claims. Confirm whether calls are recorded; if so, explain the purpose, lawful basis and retention period, and provide a notice when recording begins.]

How long we keep information
We keep personal information only for as long as needed for the purpose for which it was collected, taking account of legal obligations and relevant claims. Different records may need different retention periods; cancelling a subscription does not automatically delete all account records.
[Insert the confirmed periods or meaningful criteria for account and assessment data, payment and tax records, support and complaint records, security logs, marketing records and backups. State when each period starts and what happens when it ends. Do not apply a blanket six-year period to all information.]
Where a dispute, investigation or legal obligation requires relevant records to be preserved, we may retain those records for longer. When information is no longer needed, we delete it or anonymise it so that it no longer identifies you.

Your data protection rights
Depending on the circumstances and the lawful basis used, you may have the right to:
Access your personal information and receive information about its use.
Correct inaccurate or incomplete information.
Ask for information to be deleted or its use restricted.
Receive certain information in a portable format.
Object to processing based on legitimate interests.
Object to direct marketing, including profiling connected with that marketing.
Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
Exercise applicable safeguards in relation to significant solely automated decisions.
Contact the ScoreChecker Support Team to make a request. We may need proportionate information to verify your identity. We normally respond without undue delay and within one calendar month. Where the law permits an extension, we will explain why and tell you when to expect a response. Requests are normally free; if a lawful exception applies, we will explain it.
Some rights have exceptions. If we cannot fulfil a request in full, we will explain the reason and your options. Withdrawal of consent may mean we cannot continue a feature that depends on that consent.

Complaints about privacy
Please contact the ScoreChecker Support Team if you are concerned about our use of your personal information. We will investigate, keep you informed and respond without unnecessary delay. Our Complaints Process explains how to raise a concern.
You can complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. The ICO recommends giving us an opportunity to resolve your concern first, but you may contact it at any time.

Changes to this policy
We update this policy when our service or use of personal information changes. The date above shows the latest update. We will draw significant changes to your attention where appropriate and obtain fresh consent where required. Using our website does not, by itself, mean you consent to every use of personal information described here.